Frequently Asked Questions
We've compiled answers to 60+ most frequently asked questions about TikTok coin top-up in 10 categories. If you can't find the answer you're looking for, contact us.
1. TikTok Coins General
What are TikTok coins?
They are the virtual currency used to send virtual gifts during live streams on TikTok. Broadcasters convert the gifts they receive into diamonds and cash them out.
Are coins and jetons the same thing?
Yes. Turkish "jeton", English "coin" — same unit.
What are TikTok coins used for?
They are used to send virtual gifts to broadcasters during live streams, participate in challenges, and access premium features.
Can I transfer my coins to another platform?
No, coins are only valid on the TikTok platform.
What is the minimum number of coins I can buy?
Our smallest package is 2,250 coins (599 TRY) — detay.
Is there a maximum coin limit?
Our largest package is 43,000 coins (18,160 TRY). For larger corporate purchases, please contact the support team.
2. Payment & Price
What payment methods do you accept?
Credit/debit card (3D Secure) and wire transfer/EFT (3,000 TRY+).
Is it safe to pay by credit card?
Yes, all transactions are protected with 3D Secure. Your card details never reach us.
Payment via Papara or QR?
Coming soon.
Do prices include VAT?
Yes, all prices include VAT. There are no hidden fees.
Are international credit cards accepted?
Yes, Visa/MasterCard are accepted from all countries.
Why do prices change?
They are automatically updated based on Turkish lira exchange rates and supplier promotions.
Bulk purchase discount?
Extra discount for bulk purchases of 17,500+ — contact support.
3. Delivery & Loading
When will the coins arrive in my account?
On average within 5-10 minutes after payment confirmation.
My coins still haven't arrived, what should I do?
If it takes longer than 30 minutes, contact our support team with your order number.
Not showing in my account during loading?
Close and reopen the TikTok app. Sometimes the balance cache refreshes late.
I entered my username incorrectly?
Contact the support team quickly before payment starts — it can be cancelled if the process hasn't begun yet.
Can I load to a different account?
Yes, the username you enter during payment determines which account will be loaded.
4. Security
Is the site secure?
Yes, SSL encrypted, 3D Secure supported. Card details never reach our server.
Can they take over my account?
No, we only use your username. We never ask for your password.
Will we be asked for a password?
NEVER. Any site asking for your password is a scam.
What should I do about fraud?
Only use the buy-tik-tok.com domain. Report any suspicious fake sites to us.
5. Refund & Invoice
Is it possible to get a refund?
Loaded digital coins are non-refundable. Details: refund policy.
I paid but the coins didn't arrive?
If they don't arrive within 30 minutes, submit a support request; the refund process will be initiated.
Can I request an invoice?
Request a corporate e-invoice, issued the same day.
How long does a card refund take to reflect?
3-14 days, depending on bank policy.
6. Wire Transfer / EFT
Minimum wire transfer amount?
3.000 TRY.
Which banks do you support?
All Turkish banks.
When is the wire transfer confirmed?
Depends on the bank's confirmation time; typically 30 minutes - 2 hours.
7. Credit Card
Which cards are accepted?
Visa, MasterCard, Troy.
Coins after card cancellation?
Coins are loaded when confirmation is received; if cancelled, no loading occurs.
Are foreign cards valid?
Evet.
Do you accept virtual cards?
Yes, as long as it supports 3D Secure.
8. International Use
From which countries can purchases be made?
From anywhere in the world. Credit card payments can be made without VPN.
Loading to a TikTok account in a different country?
Yes, as long as the username is correct.
Payment from Russia?
Payment with RUB currency is active.
9. Account Issues
Does my TikTok username start with @?
Yes, it must start with @ — the system validates automatically.
The system couldn't find my account?
Make sure the account is public and spelled correctly. Private/hidden accounts sometimes cannot be verified.
Loading to my banned account?
Loading to banned accounts may fail.
10. Support
Support working hours?
24/7 live chat + WhatsApp.
Email response time?
Usually within 1 hour.
How can I message on WhatsApp?
Live chat button at the bottom of the homepage.
Didn't find your answer?
Our 24/7 live support team is with you on WhatsApp and live chat.